Wait for It...F&I Pros Offer Tips on Doing It Right

by Steve Finlay
Wards Auto

A dealership finance and insurance guy beefed to fellow F&I folks about waiting more than two hours for another store to complete paperwork and deliver his newly leased vehicle.

The soft-boiled eggs hit the fan when he registered that complaint among compatriots. Many of them said he had a lot of nerve.

Some rapped him for buying from a competitor. (He responded the other dealership had the vehicle he really wanted.)

Mostly they thought his griping about waiting was way out of line. Of all people, he should know unforeseen factors – from paperwork problems to credit issues to a customer crush on a busy night – can hold things up, they said.

Length of Car Loans Rises, Helps Fuel Sales

from Agent Entrepreneur, August 25, 2014

New car and truck loans have ballooned to an average of 5 1/2 years from four to five years not long ago, allowing buyers to afford more expensive vehicles and fulfill their urge to drive the newest thing now, reported The Detroit News.

Auto industry analysts say that longer term auto loans — some for seven years or longer — have helped fuel robust growth in new car sales.  

Think Like a Customer

by Rick McCormick, Agent Entrepreneur Magazine

What do Starbucks, Apple, Fed-Ex and Dollar General all have in common? Each company had a crossroads moment when their business was in decline and the future was uncertain. Also each company had a turn-around that was based on an intentional effort to make changes that were based on what the customer thinks and wants.