3 Phone Training Strategies That Apply to Every Department at Your Dealership

by Laura Cummins
for DrivingSales.com
October 20, 2014

What do your sales department and service department all have in common? The phone. Though each department is very different, talking with prospective or current buyers on the phone is a crucial part of how they do business. As the dealer, do you think your employees’ phone skills are up to par? If your answer is yes, the chances are you aren’t looking at the data. Dealerships are actually losing more than $400,000, just because of poor phone skills alone!

5 Ways to Hire Millennials for Your Auto Dealership

by Erin Borgerson
Driving Sales.Com
October 15, 2014

Millennials, Gen Y'ers, the Internet generation...whatever you may call them, they're here to stay. This 1980's and 1990's born group has dealt with a slew of judgments over the past years. Some say they're lazy or too trapped in technology, but little do they know, this is the group who will make their dealership succeed. But first, how can we get ahold of this talented, sought-after bunch? By being creative. 

Is Your Sales Manager Any Good?

by Darin George
Wards Auto

On my travels as a trainer and recruiter, I’ve met many amazing sales managers and some who should not be within a country mile of the sales staff.