Thursday, September 18, 2014

Wait for It...F&I Pros Offer Tips on Doing It Right

by Steve Finlay
Wards Auto
A dealership finance and insurance guy beefed to fellow F&I folks about waiting more than two hours for another store to complete paperwork and deliver his newly leased vehicle.
The soft-boiled eggs hit the fan when he registered that complaint among compatriots. Many of them said he had a lot of nerve.
Some rapped him for buying from a competitor. (He responded the other dealership had the vehicle he really wanted.)
Mostly they thought his griping about waiting was way out of line. Of all people, he should know unforeseen factors – from paperwork problems to credit issues to a customer crush on a busy night – can hold things up, they said.